FAQ
Got a question? Get your answer here. If you can't find the answer below, please get in touch with us.
Shipping
What countries do you ship to?
We currently ship locally and also ships internationally
How long does shipping take?
For local deliveries it can take from 2-3 days
For international deliveries it can take from 3-7 days depending on your location
How do I track my order?
you'll get 2 emails
1st email - confirmation email- once you have made purchased
2nd email - Tracking number once shipped. Can't find it? check junk mail. Still can't find it? you can Whatsapp us your order ID and we will send to you.
Can i return/exchange the product?
Unfortunately, due to the nature of our products, used candles or perfume cannot be returned, exchange or refund. Please note we also do not offer refunds on change of mind purchases. But, we'll be more happy to replace or refund products during transit. If your candles or perfumes are damaged during shipment, please contact us at mysticmist28@gmail.com with proof of damage within 48 hours of receiving your orders.
Candles
How do i care for my candle
We supply a printed guide on candle care for your convenience.
What to do if my wood wick keeps flaming out?
If your wood wick isn't staying lit, it could mean that your wick is either too long or too short.
Ensure a proper burn by trimming your wick. Pinch off burnt bits with your fingers or a small tool like a nail clipper.
Why is my flame flickering?
If your wood wick flickers, shrinks, or extinguishes, a timber glitch may be the cause.
Some wood wicks can take a few goes to get started. A few relights may be required but once lit, it should burn well.
How can i stop my candle from tunnelling?
The candle may tunnel if the flame is extinguished too soon, resulting in wax forming a 'tunnel' around the edges. This hinders the candle's complete burning and could lead to lighting issues. To prevent this, ensure the entire top layer turns to liquid wax before extinguishing.
I've tunnelled my candle! What can i do now?
Calm down if you are stress, accidentally creating a 'tunnel' around your candle is no big deal. There's an easy fix if you have accidentally create a 'tunnel' in your candle. You just need an aluminium foil wrapped around the sides and top of the tin, then poke a hole to light the wick. This will create an oven inside the candle for the edges to melt down.
How can i reuse my tins, how do i clean them?
Good question, all of our tins can be reused or recycle as it is more sustainable and environment friendly. To properly clean your tins, first you'll want to eliminate any excess wax inside the jar. Heat up the tins in simmering water to melt the wax, toss the wick, add water, let it solidify, use a forK to remove the block, then scrub with soap and water.
Perfumes
Why is the scent different after a week or two?
It is advised that you leave your perfume inside a dark and cool storage such as your drawer or cupboard and let it macerate as the smell will be much stronger and last longer.
How do i know which perfume is right for me?
It depends on the occasion and where are you going. In perfume, there are certain descriptions given to a fragrance. For example, you may have heard of Eau de Parfum (EDP), Eau de Cologne (EDC), and Eau de Toilette (EDT).
The difference is the concentration of oil found in them. For EDP, the oil concentration is between 8% and 15%.
For EDC, on the other hand, the oil concentration is between 2% and 4%. In the case of EDT, the concentration is between 4% and 8%. Oil concentrations also vary for perfumes (15% to 25%) and aftershaves (2% to 4%).
What Are Notes in a Perfume?
You may have heard people referring to this when buying perfumes locally or online. Notes are a perfume's individual element. This can be lemon, sandalwood, rose, cedarwood, flowers, woods, spices, and herbs used in producing fragrances.
These can be combined to produce scents, thus creating harmonies in a fragrance. Perfumery-related terms are somewhat the same as those related to music.
These different notes are also where personalities and scents meet. If you’re daring and adventurous you might go for something with spices, whereas a soft natured person might be drawn to softer scents too.
How Do I Apply My Chosen Scent?
There are so-called "hot spots" when applying your perfume. The rule of thumb is to use your perfume on these spots.
Apply your perfume to the following spots:
- The temples
- Wrists
- Behind your ears
- The nape of your neck
- The crease of your elbows
- The small of your back
- The back of your knees
Women, in particular, can also apply perfume between their breasts or at the navel area if they wish. Applying perfume to these areas will make the scent more fragrant. Remember not to rub your wrists together after applying perfume.
How Long Does a Perfume Typically Last?
It depends on several factors some perfume typically have notes that is more masculine tends to last-longer such as woody notes, or even musky notes as this is because the base notes are stronger for males. But for women's perfume, it can also last long depending on how you wear it. If you apply lotion before spraying your perfume, it would last longer.
Why Does My Perfume Smell Different on Everyone?
The main reason perfume can smell different on everyone is due to the natural chemicals in our skin. Everyone's body chemistry is unique and will interact differently with a fragrance, causing it to develop and change over time.
Other factors like humidity and temperature can also impact how a perfume smells on someone because they can affect the strength of the scent. Additionally, certain perfumes may react differently to skin types and age.
